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Shipping and Returns Policy

Overview

Shipping and Returns Policy

Shipping Policy

Our Shipping Policy was last updated on the 19th of April 2026.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Hodson and Clarke Ltd (Trading as Zodiac Wine Co). Rutherford Point, 44 Eaton Avenue
    Buckshaw Village, Chorley, PR7 7NA, England
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to Zodiac Wine Co. accessible from https://zodiacwine.co.uk/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Zodiac Wine Co. The following terms and conditions constitute our Shipping Policy.

Declaration of Agency & Supplier Statuses:

  1. Agency and Contract Formation

1.1 Role of the Site: Hodson and Clarke Ltd (Trading as Zodiac Wine Co.) operates this website as an intermediary agent. We provide a platform for customers to browse and purchase products, but we do not physically hold, sell, or distribute alcoholic beverages.

1.2 The Seller of Record: All orders containing alcohol are accepted, processed, and fulfilled by our Licensed Fulfillment Partner (the “Licensed Seller”).

1.3 Contractual Relationship: When you place an order for alcohol, you are entering into a direct legally binding contract with the Licensed Seller for the purchase and delivery of those goods. The Company is not a party to that specific contract of sale and assumes no liability for the regulated handling of the product.

  • Age Verification and Legal Requirements

2.1 Age Declaration: By placing an order for alcohol, you represent and warrant that you are at least 18 years of age and are legally permitted to purchase alcohol in your jurisdiction.

2.2 Verification at Delivery: You acknowledge that the Licensed Seller or its designated courier operates a “Challenge 25 policy. Delivery will be refused if:

  • The recipient appears to be under the legal age and cannot provide valid photo ID.
  • The recipient appears to be intoxicated.

2.3 Non-Delivery: If delivery is refused under section 2.2, you will still be liable for delivery charges, and will not be eligible for a refund.

  • Title and Risk

3.1 Transfer of Ownership: Legal title (ownership) of alcoholic goods passes from the Licensed Seller to the Customer at the moment the order is dispatched from the Licensed Seller’s licensed premises.

3.2 Compliance: All sales are deemed to have taken place at the licensed premises of the Licensed Seller, governed by the terms of their specific Premises License.

  • Identity of the Licensed Seller

4.1 Transparency: To protect the commercial sensitivity of our supply chain while maintaining legal transparency, the specific name and license details of the Licensed Seller responsible for your order will be provided on your Order Confirmation Email and/or the Physical Packing Slip accompanying your delivery.

4.2 Inquiries: You may request the full details of the relevant license holder for your order at any time by contacting hello@zodiacwine.co.uk

  • Payments and Refunds

5.1 Payment Processing: The Company may collect payment on behalf of the Licensed Seller as their authorized agent.

5.2 Returns: Because alcohol is a regulated product, returns must be processed in accordance with the Licensed Seller’s safety and licensing protocols. Please contact our support team to initiate a return; we will coordinate the process with the Licensed Seller on your behalf.

Shipping Policy

Shipment processing times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or bank holidays.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.

Additional shipping charges may be payable on deliveries to certain regions of the UK (e.g Scottish Highlands, or Islands off of the UK Mainland). These charges will be made clear at the checkout.

Delivery charges are subject to change.

Delivery delays can occasionally occur. We are not able to provide refunds on orders due to delivery delays.

Shipment to UK Addresses / Overseas

Zodiac Wine Co. ships to addresses within the UK. We may be able to accommodate overseas shipping, please contact us for a quotation (hello@zodiacwine.co.uk)

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Zodiac Wine Co. is not responsible for any additional customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

Zodiac Wine Co. is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us: